Get to Know Our Client Solutions Team

Get to Know Our Client Solutions Team

At Jam Pan, our wonderful Client Solutions team work their magic every day on all things talent, content design and development to provide value-add solutions to learning.  

However, we’re not just your usual learning partner. With a wealth of expertise and creativity, we work hand-in-hand with our Learning Experience and Technology Solutions Team to push boundaries and do things differently. Taking a true partnership approach, we get to know your business challenges and goals, and work as an extension of your internal team to achieve these with the following solutions: 


Rapid – Transform out of date, inaccessible or dull content without the historically high cost and long turnaround times.  

Talent – Supercharge your existing team with expert skills on demand. 

Marketing and engagement – Helping you connect with learners and build a learning culture to get the learning to the people who need it, when they need it.  

Solutions on Demand – Learning projects that drive business impact. 

Vendor management – We take the hassle out of managing your vendors making it easier for you to work with the best suppliers in a streamlined way. 

Resource optimisation – Making your learner materials more impactful with creative solutions.  

Embedded Solutions – The very best, flexible expertise integrated seamlessly within existing team to collaborate deliver a broad range of bespoke learning solutions. 


Now you know what we do, find out a little more about the people who make it all happen.  


Kirsty Wilson – Head of Client Solutions 

Kirsty has been part of the Jam Pan family since 2021 and leads and supports the Client Solutions team. She works with SMT to drive sustainable business growth and achieve strategic goals in innovative ways.  


Rachel Loftus – Client Solutions Manager 

Rachel joined the team in 2018 and manages our growing client base. Rachel spends her time working collaboratively with our clients to develop genuine partnerships, and has been a part of a lot of our projects over her time here.  


Casson McRae – Digital Solutions Architect 

Casson has also been on the team since 2018, bringing over 15 years of valuable learning experience with him. He supports a broad range of our clients to understand their needs to develop optimal digital learning solutions.  


Nikki Massey – Learning Design Specialist  

Nikki is our dedicated support to our client, HSBC. She’s got specialised knowledge in accessibility, learning and design solutions, authoring tools and much more.  


Dawn Diamond – Talent Solutions Partner 

Dawn is our very own talent expert. She focuses on sourcing and onboarding the very best new freelancers and upskilling them to ensure that they provide (the best) service to our clients.  


Sarah Birtles – Project Manager 

Sarah is our expert in providing project management on a range of internal and external projects. She also works as a graphic designer and creates graphic assets and illustrations across the business.  


Philippa Dewey – Business Support Coordinator  

Phillipa assists Rachel and supports the wider Jam Pan team to identify business process changes that will improve our customer experience. She manages and maintains administration requirements and is keen to gain new skills.  


Find out more about the Client Solutions team and how we can make your learning aspirations a reality here. Or, why not get in touch with us to have a chat?  We’d love to help!

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