Behind the scenes of Managed Learning Services: how Jam Pan delivers operational excellence at scale

Strategy, systems and skills are essential items in your L&D tool kit. But even the smartest learning strategy falls flat without solid, seamless operations behind it. 

Our  Managed Learning Service (MLS) delivers learning experiences to supercharge your business. But how?  

A one-team model, built around you 

Jam Pan’s MLS isn’t a bolt-on or a black box. We integrate directly into your team, using your systems, attending your meetings, and aligning with your goals from day one.Our Triangle Team model ensures complete coverage: 

• A Learning Business Partner (LBP) leads on strategy, governance, and stakeholder engagement
• Our tech and content experts manage pathways, tagging, reporting, and vendor platforms like Cornerstone, Degreed, 360Learning and Docebo. 
• A team of admin and vendor support staff handle the day-to-day – bookings, support tickets, calendar management, enrolments, and data updates.

It’s not just a service, it’s a full extension of your L&D team. 

Clear processes, with real accountability. 

Our Standard Operating Process ensures consistency across every phase of delivery: 

1. Onboarding and strategy: Uploading learners, defining KPIs, mapping stakeholders. 
2. Training delivery: Content curation, scheduling, enrolment, automated reminders. 
3. Monitoring and reporting: Live dashboards, session data, compliance tracking. 
4. Feedback and evaluation: Surveys, session ratings, improvement planning. 
5. Continuous improvement: Quarterly reviews with data-driven insights and next steps.
    

With monthly MI reports tailored to different audiences – from frontline teams to exec stakeholders – you’ll always have the insight to make smart decisions. 

Escalation pathways and SLAs 

Things go wrong sometimes, but bur escalation pathways and SLAs ensure you’re soon able to bounce back. 

• 24-hour response time 
• 3-day standard ticket resolution 
• 98% on-time training delivery 
• 7-day vendor sourcing (depending on the brief)
   

From helpdesk queries to strategic escalations, we operate with full transparency, so you always know where things stand. 

Sector-savvy experts 

We also bring deep expertise in complex, compliance-heavy sectors – financial services, healthcare, construction, retail and more. We manage CPD requirements, accredited learning, DBS clearance and high-volume delivery with ease. 

Our persona-based service design means we cater for every type of learner and stakeholder, from first-time managers to data-driven execs, ensuring relevance at every touchpoint. 

And because we manage your full provider ecosystem, you’ll only work with vetted, trusted suppliers, from Skillable and Oxford Group to ILM, iHASCO, APM and CIPD. 

Operational excellence is a strategic advantage 

When you’re confident the back end is running like clockwork, you’ve got the headspace to focus on outcomes, not admin. 

With Jam Pan’s MLS, you’re not just getting a service. You’re getting a system. One that scales with you, flexes to your needs, and delivers results – reliably, repeatedly, and transparently. Get started today.