Jam Pan’s learner experience and technology team are on hand to supercharge every aspect of your learning landscape.
Our learning technology service specialists are constantly upskilled through partner training portals for Cornerstone OnDemand, Galaxy, Degreed and more, to provide you with unmatched technical support at the cutting-edge of learning technology.
Our learning platform service desk ensures smooth operations of digital learning software solutions across all portals, offering a dedicated team for troubleshooting, configurations, updates and ongoing maintenance. Whether you need help with first-line troubleshooting or support with large-scale platform migrations and continuous optimisations, our tech desk offers seamless, same day service to drive success.
Perfect for ongoing administrative work based on set tasks such as regularly building reports, assigning training, making recommendations based on new releases and so on.
This package can also be set up for first line responses such as end user queries, troubleshooting, passwords resets and more.
Get your own dedicated service desk email address, and receive management insights to help you review and optimise wider processes in your organisation.
This desk deals with admin requests such as questions around system functionality, or ad-hoc tasks (assign training, create report etc).
Clients contact us via a shared service desk, which has an SLA attached of 3-5 days depending on the complexity of the task.
We can also use these hours to facilitate weekly calls or run upskilling or drop-in sessions with your admin team. These are an agreed number of hours per week but are purely reactive and expire if not used. Minimum commitment of six months.
For our clients who don’t need the highest level of proactive support, we offer a scheduled weekly or monthly session where issues can be raised and solved during the call. If any issues cannot be solved during the call time, clients will be given the option to use time from future calls or if it results in a substantial piece of configuration, we can propose a project.
We’ve crafted our own unique CMS (content management system) that integrates seamlessly with the Cornerstone On Demand platform. This makes it easy for you to create and upload branded custom pages, create personalised learning paths, or simplify content management, with no coding required and no additional costs.
Implementation and re-implementation: Whether you’re establishing a new learning system or need to re-implement an existing module, we deliver a seamless setup and content that aligns with your organisational goals.
What this might look like: Back-end coding, UX and UI support.
Governance and maintenance: We provide ongoing governance services to ensure your Cornerstone platform remains compliant, up-to-date, and efficient.
What this might look like: Updating content, managing email and people data in accordance with GDPR.
Ongoing optimisations: Our team continuously monitors your platform to improve performance and enhance user experience, with scalable support solutions to meet your needs as they evolve.
What this might look like: Design changes, new content.
Marketing and engagement: Boost adoption and engagement with tailored marketing strategies that empower learners to fully embrace your learning platform.
What this might look like: Front-end design, email management.
We helped Sky implement a global learning process using Cornerstone and Galaxy, providing them with learning technology strategy, change management, and ongoing support for 36,000 employees across the globe. Our solution delivered long-term value, positioning Cornerstone Content Anytime as their go-to content solution.
10th Floor,
3 Hardman Square,
Manchester,
M3 3HF
