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A leading global financial services organisation, with a workforce of over 200,000 employees across multiple regions, sought to transform its learning and development (L&D) infrastructure to align with its digital-first strategy.
The client needed a modern, flexible model that could adapt to the rapid evolution of learning technologies and empower its global teams to develop future-ready skills. In a highly regulated and fast-changing industry, agility and innovation were critical but so was control, governance, and measurable impact.
Agility & Flexibility: The need for on-demand access to specialised learning talent – scaling teams up or down without long-term headcount overheads.
Complex Vendor Landscape: Dependence on multiple agencies for design, technology, content, and strategy, leading to inefficiencies and inconsistent quality.
Depth of Expertise: Requirement for deep learning, compliance, and technical experience across more than 300 skill categories.
Technology Selection: In a saturated SaaS learning market, they needed guidance on selecting, implementing, and maximising a next-generation learning platform.
Working in partnership, a full Learning Landscape Assessment and RFP process was delivered, resulting in the selection and deployment of Degreed as the organisation’s enterprise learning experience platform (LXP).
A dedicated Managed Learning Services (MLS) model was established, providing an embedded expert team to manage platform operations, content governance, and learner engagement end to end.
Key activities included:
Embedded Expert Team
Initially scoped for a smaller project team, the success of the programme led to expansion to 17 embedded roles, including:
This one-team model operated seamlessly within the organisation’s L&D infrastructure, aligning daily with internal product owners and transformation leads.
Core Components of the MLS Model are below:
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