Jam Pan is the UK's leading Cornerstone OnDemand specialist

Three ways to work with us, start anywhere.

Every engagement begins with a no-cost platform review. From there, you choose the level of support that matches your situation.

Free entry point

Customer Health Check

A rapid, no-cost engagement that identifies adoption gaps, configuration problems, operational challenges, and quick optimisation opportunities. Delivered in days, not weeks.

Risk assessment
Adoption review
Configuration notes
Prioritised recommendations
Indicative roadmap

Targeted intervention

Recovery & Optimisation Programme

A structured intervention for organisations facing low adoption, operational issues, resource shortages, or pre-renewal risk. Hands-on, outcome-focused delivery.

Platform optimisation
Admin support
Governance improvements
Process redesign
Learning strategy alignment
Change & adoption support

Ongoing partnership

Managed Admin & Enablement

Comprehensive, ongoing CSOD expertise and operational guidance for organisations that need a trusted partner — not a helpdesk. Your embedded Cornerstone function.

Routine administration
Release management
Configuration support
Reporting assistance
User management
Training & enablement

A helping hand to stay release-ready, confident, and in control.

For organisations without a dedicated Cornerstone resource and teams stretched thin, it can sometimes feel like you’re left navigating the platform alone searching for solutions

Why work with us?

10+ Years CSOD specialist experience

Tailored Support - Drive your platforms success by tapping into expert guidance

Access our free platform health check - No fee or obligation. Just a chance to explore the art of the possible

If you're using less than 40% of the features available? We’ll work with you to optimise your platform and develop a roadmap

The bridge between your team and Cornerstone.

Your Organisation

Your teams

L&D Team

Platform Admins

HR / Compliance

Line Managers

End Users

→

All requests & questions

Jam Pan Level 3 Support

JAM PAN

⚙ Day-to-day Admin

🧭 Expert Advisory

📋 Ticket Triage

🚀 Release Management

📈 Platform Optimisation

🎓 Training & Upskilling

📚 Catalogue Management

✂ Curation Services

→

Genuine escalations only

Cornerstone OnDemand

CSOD

Platform & Product

Quarterly Releases

Tier 3 Escalations

Support Tickets

Product Roadmap

No dedicated support package

Without a dedicated Customer Success Manager your support options are generic with no one who knows your bespoke setup or processes.

Platform under-used

Less than 40% of CSOD functionality is correctly utilised. You're paying for a platform you're only scratching the surface of — and the value gap widens every quarter.

Risky releases

Cornerstone releases bring powerful new capabilities - but they also introduce change, risk, and decision points. Features get missed, accidentally switched on, or silently break bespoke configurations you worked hard to get right.

Nowhere to find the answers

Teams raise CSOD support tickets for general questions or small updates — Time is wasted waiting for responses to issues that could be resolved in minutes.