When you create a profile with Jam Pan, you will be asked as part of the sign-up process to accept our MSA.
A Master Service Agreement (MSA) is a contract made between two or more parties that lays out the terms that will govern any future agreements or transactions. Think of it a bit like a framework that establishes the foundation for all future work.
Any interaction between yourself and Jam Pan will be governed by this MSA, so please do familiarise yourself with this before engaging in any projects with us. If you have any questions, get in contact with us at hello@jam-pan.com and we will be happy to help.
A Statement of Work (commonly known as an SoW) is an agreement that outlines all the aspects of a project. It’s created before a project begins and is signed by Jam Pan, the client and the freelancer who is undertaking the work (i.e. you!). It includes information such as the activities and deliverables required, how the project will be governed, payment terms and timetables.
Why is it important?
Having a detailed SoW in place is vital to set the project up for success. It makes sure that all parties are on the same page and helps to avoid potential issues that could arise, because everything has been agreed upon beforehand.
Given its importance, we ask that, unless you have written confirmation that states otherwise from Jam Pan, you do not undertake any work before a SoW has been signed. Without it, there is no agreement in place, meaning that there is no guarantee of payment and could mean possible delays for you.
Signing a Statement of Work
Your Jam Pan Client Lead will work with both you and the client to get a SoW with all the necessary details in place.
Once you are happy with the agreed terms, you will need to sign the SoW electronically. You will receive an email notification from Zoho Sign with the link to sign the document if you do not receive this or have any issues signing, please let your Jam Pan Client Lead know.
Once the project has started, if there are any changes needed that differ from what has been agreed in the SoW, Jam Pan will issue a Change Request. Examples of changes that require a Change Request include updated timelines or amendments to the project deliverables.
If a client asks you to do something outside of the original scope outlined in the SoW, or if there are any changes to the project, please let your Jam Pan Client Lead know.
When you first begin freelancing with Jam Pan, you’ll also need to fill in a Supplier Set up Form with your payment details and send it to your Jam Pan Client Lead so we can get you set up on our systems.
If at any point any of these details change, please resubmit the form to accounts@jam-pan.com.
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